At Beemfarms, your trust means everything. We go above and beyond to deliver premium, flavourful, and hygienically-smoked proteins that taste amazing and arrive in great condition.
But if something goes wrong, we want to fix it — quickly and fairly. Here’s how we handle issues:
1. Missing Items
If something is missing from your order:
- Please contact us within 24 hours of delivery.
- Send a clear photo of what you received.
- If redelivery isn’t possible, we’ll issue a refund for the missing item.
2. Incorrect Items
If you received the wrong item or pack:
- Reach out within 1 hour of delivery with a photo.
- We’ll attempt to retrieve the incorrect item and send the right one.
- If redelivery isn’t possible, you’ll be refunded for the incorrect item.
3. Taste or Quality Concerns
Our meats are smoked using standard, trusted recipes — unless you gave specific instructions.
- If no custom request was made, refunds will not be issued for personal taste or seasoning preferences.
- If you believe something is off in quality, please reach out with a photo or video within 6 hours.
4. Customisation Issues
If your special request was ignored or misapplied:
- Contact us within 3 hours of receiving the item.
- Share a photo or voice note explaining what was missed.
- We’ll review and either redeliver the corrected item or issue a partial refund.
5. Cancellations
Orders can only be cancelled before we start smoking or packing your proteins.
- Once the prep begins, cancellations are no longer possible.
- No refunds will be issued for last-minute changes after preparation starts.
6. Order Modifications
If you need to tweak something (e.g., spice level, protein mix, packaging):
- You must notify us within 10 minutes of placing your order.
- After that, we lock in your request and can’t accept changes or refund differences.
7. Damaged or Spoilt Product
If your pack arrives damaged or spoilt:
- Send a video immediately via WhatsApp or Instagram.
- Depending on the severity, we’ll issue a partial refund, full refund or redeliver the affected product.
8. Delivery Address Problems
Please double-check your delivery address before confirming your order.
- Orders sent to incomplete or incorrect addresses may attract extra delivery charges.
- Beemfarms will not be held responsible for failed deliveries due to address errors.
9. Something Else?
If you’re facing an issue not listed here, please don’t panic.
Send us a message on WhatsApp: +2348136607405
Or email us at info@beemfarms.ng
We’re here to make things right — and grateful that you chose Beemfarms for your cravings.
